Shipping & delivery

Rates & delivery times

The table below shows the countries we currently ship to, the shipping rate per order, the order value above which shipping is free and the expected delivery time after dispatch. The exact shipping costs for your order are always shown in your cart and at checkout before you pay.

Shipping rates will be published before launch.

All prices, including shipping costs, are in euros and include 21% VAT. There are no hidden costs at checkout.

Where we ship

We only ship to the countries listed in the table above. If your country isn't listed, we unfortunately can't deliver there yet. We're working on adding more EU countries — sign up for the newsletter to hear first when we do.

Dispatch time

Orders that are paid on a working day (Monday to Friday, excluding public holidays in the Netherlands) are normally dispatched within 1–2 working days. Orders paid in the weekend or on a public holiday are processed on the next working day.

Items marked as prelaunch or pre-order are shipped as soon as stock arrives. We'll only show an expected date when we're confident we can meet it, and we'll keep you updated by e-mail if anything changes. If an item can't be delivered within the agreed period, you may cancel the order and we'll refund the full amount.

If your order contains both in-stock and prelaunch items, we may ship them together once everything is available, unless we tell you otherwise at checkout.

Tracking your order

As soon as your parcel leaves our studio, you'll receive a shipping confirmation by e-mail. Where the carrier provides one, this e-mail includes a tracking link so you can follow your parcel.

You can also check the status of your order at any time via the order status link in your order confirmation e-mail.

Delivery

Parcels are delivered by a postal carrier to the address you entered at checkout. If you're not at home, the carrier follows its own procedure — for example delivering to a neighbour, leaving a notification card or taking the parcel to a nearby pick-up point where you can collect it.

The delivery times in the table are estimates from the carrier and start once your order has been dispatched. Occasional delays can happen, especially around holidays. If your parcel hasn't arrived within a reasonable time, please get in touch and we'll look into it.

Damaged parcel

The risk of loss of or damage to your order stays with us until the parcel has been delivered to you (or to someone you designated). If your parcel or its contents arrive damaged, please let us know within a reasonable time after delivery, preferably with a few photos of the packaging and the product.

Report damage via our contact page or by e-mail to [email address — to be completed]. We'll arrange a replacement or refund — you never pay for damage that happened in transit.

Lost parcel

If tracking shows no progress for several working days or your parcel doesn't arrive, contact us. We'll investigate with the carrier. If the parcel turns out to be lost, we'll send you a new one free of charge or refund your payment in full — whichever you prefer.

Incorrect address

Please double-check your shipping address at checkout. If you notice a mistake, contact us as soon as possible — as long as your order hasn't been dispatched yet, we'll gladly correct it.

If a parcel is returned to us because the address you entered was incorrect or incomplete, we'll contact you. We may charge the actual costs of shipping it again. If you'd rather cancel, we'll refund the order amount minus the shipping costs already incurred.

Customs & duties

We currently only ship within the European Union. Because your order is shipped within the EU, there are no customs duties or import charges — the price you see at checkout is the price you pay.

Returns

Changed your mind? You have 14 days to withdraw from your purchase. Read how it works on our returns page or use the withdrawal function directly.